Restoring confidence in public statements by independently testing and verifying the facts
Are big energy companies enjoying a run of record profits as customers struggle to pay power bills?
By Holly Nott
“The big energy companies continue to take record profits, while Australian families and businesses continue to struggle under the burden of high energy prices.”
Federal Energy Minister Angus Taylor advocating for greater consumer protections in the power sector. February 8, 2019.
The profits being reported by big power companies have prompted federal Energy Minister Angus Taylor to renew his push for greater protections for electricity consumers. 
AAP FactCheck has examined Mr Taylor’s assertion that companies such as AGL, Origin Energy and EnergyAustralia - often referred to as the big three of electricity retailers - are experiencing record profits as their customers struggle to pay their bills.
In 2018, AGL reported an after tax profit of $1.587 billion, up 194 per cent on the previous year . While this was a huge jump in profit, it did not surpass the $1.596b net profit it reported in 2009 , and was therefore not a record - or new highest - profit.
Origin Energy recorded a $218m statutory net profit in 2018 but made more in 2014, 2013 and 2012 ,[ 5].
Both companies have reported net losses within the past five years, and together with the above figures, this establishes no pattern of ever-increasing earnings by two of the three biggest power companies operating in Australia.
In its latest annual report, EnergyAustralia, owned by Hong Kong-based company CLP Group, made a $440 million (HK$2.74b) operating profit - a 48.1 per cent jump on the previous year . This was the highest operating profit since CLP Group rebranded TRUenergy as EnergyAustralia after purchasing the retail operation from the NSW Government in 2011 , . While earnings have varied considerably over this time, no losses were reported by the final member of the ‘big three’.
Turning to consumers, it is widely acknowledged that high electricity bills have had a negative impact on businesses and households.
In her January 2019 written submission to the Senate Standing Committee on Economics Inquiry into the Treasury Laws Amendment (Prohibiting Energy Market Misconduct) Bill 2018 , AGL General Manager for Competition Regulation & Strategy Beth Griggs acknowledged the pricing concerns of her customers.
“We recognise that despite some recent price reductions, high energy prices are having a significant impact on households and businesses, and that our customers’ concerns with these cost pressures need to be considered alongside those of energy security and environmental sustainability,” she said.
A similar sentiment was expressed by Origin Energy CEO Frank Calabria in his submission to the same inquiry.
“We agree with the government on the need to get electricity prices down for households and businesses,” he said .
He rejected the Bill being considered, instead favouring 56 recommendations made in July 2018 by the Australian Competition and Consumer Commission (ACCC).
The federal government had asked the ACCC to prepare a report for its Retail Electricity Pricing Inquiry, and it recommended a raft of measures aimed at fixing the causes of high electricity prices across the entire supply chain. 
“It is clear that most households are paying far too much for electricity. In addition, some of the most vulnerable in our community are forced to struggle through freezing winters and scorching summers, with many others also having difficulty paying their bills,” ACCC Chair Rod Sims said .
Prior to the inquiry and ACCC report, a 2017 paper titled Empowering Disadvantaged Households to Access Affordable Clean Energy was released by the Australian Council of Social Service in collaboration with the Brotherhood of St Laurence and The Climate Institute.
“Despite being an essential service, electricity prices are skyrocketing, disconnections have increased, the number of households experiencing measurable hardship has risen, and more households are rationing energy to the detriment of their health and well-being,” it said .
The report said there were about three million people living below the poverty line in Australia but noted the number of people experiencing energy bill stress “is likely to be much higher than the poverty figures.”
Australian Bureau of Statistics data from the Household Expenditure Survey  released in August 2017 showed the average weekly household spend on domestic fuel and power costs had increased by 25 per cent between 2009/10 and 2015/16.
ME Bank’s 12th biannual Household Financial Comfort Report was released in June 2017 based on a survey of 1,500 Australian households .
“The report finds households have been hit with bill shock in the first half of 2017 and are anticipating more to come. This is unsurprising given the much publicised energy price hikes from July 1,” ME Consulting economist and report co-author Jeff Oughton said .
However, facing pressure on a number of fronts and with wholesale energy prices falling, major energy companies began lowering prices in 2018 and the impact of this is still filtering through.
From January 1, 2019, a combined total of about one million customers of the big three retailers - based in NSW, Victoria, South East Queensland and South Australia - were granted further discounts of up to 15 per cent on their bills. 
By the time the 15th Household Financial Comfort Report was published in February 2019 , households indicated the cost of necessities such as fuel, utilities and groceries continued to be the biggest negative influence on their financial comfort “although the proportion nominating this as their biggest worry has fallen seven points to 46% during the six months to December 2018.”
AAP FactCheck concludes big power companies are not continuing to take record profits, but a cross-section of sources concur high electricity prices have led to stress and/or hardship for consumers, despite recent price cuts.
Somewhat False - Mostly false, but there is more than one element of truth.
- Aussies should be ‘outraged’ AGL not passing savings on to struggling families: Energy minister. By Sheradyn Holderhead. The Daily Telegraph. February 8, 2019. https://www.dailytelegraph.com.au/news/nsw/aussies-should-be-outraged-agl-not-passing-savings-on-to-struggling-families-energy-minister/news-story/e15f33882cf66b1001b42f239b74ebb2
- AGL Annual Reports dating back to 2011. AGL Results Centre. https://www.agl.com.au/about-agl/investors/results-centre#past
- AGL Annual Report 2009. https://www.agl.com.au/-/media/agl/about-agl/documents/media-center/asx-and-media-releases/2009/20090924_annualreport.pdf?la=en&hash=307983FC5B6F5D3FAA2BEDFA132D7C5A
- Origin Energy Five Year Financial History. https://www.originenergy.com.au/about/investors-media/reports-and-results/financial-history.html
- Origin Energy Annual Report 2013. Page 11. https://www.originenergy.com.au/content/dam/origin/about/investors-media/documents/annual-report-2013.pdf
- CLP Annual Report 2017. Page 3. https://www.clpgroup.com/en/Media-Resources-site/Publications%20Documents/e_2017%20Annual%20Report.pdf
- A Snapshot of CLP in 2013. CLP 2013 Annual Report. https://www.clpgroup.com/en/Investors-Information-site/Financial%20Reports%20%20Document/2013E103.pdf
- TRUenergy burns midnight oil on rebrand. By Ian McIlwraith. The Sydney Morning Herald. April 17, 2012. https://www.smh.com.au/business/truenergy-burns-midnight-oil-on-rebrand-20120416-1x3qi.html
- Submission to Senate Standing Committee on Economics Inquiry into the Treasury Laws Amendment (Prohibiting Energy Market Misconduct) Bill 2018. AGL General Manager - Competition Regulation & Strategy Beth Griggs. January 25, 2019. https://www.aph.gov.au/Parliamentary_Business/Committees/Senate/Economics/TLABEnergyMarketMiscon/Submissions
- Submission to Senate Standing Committee on Economics Inquiry into the Treasury Laws Amendment (Prohibiting Energy Market Misconduct) Bill 2018. Origin Energy CEO Frank Calabria. January 25, 2019. https://www.originenergy.com.au/about/investors-media/media-centre/senate-economics-committee-opening-statement.html
- Retail Electricity Pricing Inquiry - Final Report : Restoring electricity affordability and Australia’s competitive advantage. Australian Competition and Consumer Commission. July 2018. https://www.accc.gov.au/system/files/Retail%20Electricity%20Pricing%20Inquiry%E2%80%94Final%20Report%20June%202018_0.pdf
- ACCC releases blueprint to reduce electricity prices, Statement by Australian Competition and Consumer Commission. July 11, 2018. https://www.accc.gov.au/media-release/accc-releases-blueprint-to-reduce-electricity-prices
- Empowering disadvantaged households to access affordable, clean energy. Report by Australian Council of Social Service, the Brotherhood of St Laurence and The Climate Institute. 2017. https://www.acoss.org.au/wp-content/uploads/2017/07/ACOSS_BSL_TCI_Empowering-households.pdf
- Household Expenditure Survey. The Australian Bureau of Statistics. August 2017 http://www.abs.gov.au/household-expenditure
- 12th biannual Household Financial Comfort Report. ME Bank, DBM Consultants and Economics & Beyond. June 2017. https://mebankstore01.blob.core.windows.net/kenticodevmedia/mebank/media/mebank/azure/documents/pr/household%20financial%20comfort%20report/household-financial-comfort-report-june-2017.pdf
- Rising cost of necessities, low wage growth and future rate rises causing financial stress. 12th biannual Household Financial Comfort Report statement. 31 July, 2017 https://www.mebank.com.au/news/rising-cost-of-necessities,-low-wage-growth-and-fu/
- Lower electricity prices in 2019 statement. Federal Energy Minister Angus Taylor. January 1, 2019. http://www.environment.gov.au/minister/taylor/media-releases/mr20190101.html
- 15th biannual Household Financial Comfort Report. ME Bank, DBM Consultants and Economics & Beyond. February 2019. https://www.mebank.com.au/getmedia/899ccb18-7fe5-4868-b51b-b64ad2b467cf/216317_HFCR-Jan-2019_V11-WEB.pdf
- First published February 13, 2019 12:16 AEDT